Blog

Ein Erfahrungsbericht von Flora Ines Karger Der Munich StartUp Accelerator fand vom 31.08.2012 – 16.09.2012 statt. Unser „Spielfeld“, die Creative Hall im SCE (Strascheg Center for Enterpreneurship) ist jeden Tag von 08:00 Uhr bis 24:00 Uhr geöffnet. Es ist der 31. August 2012, der Freitag, an dem der Munich StartUp Accelerator startet. Als Designerin bin ich erstmal

Continue Reading →

Interview with Thomas Schönweitz By Marina Lenz NEXT Berlin: Why does service design matter for companies? Thomas Schönweitz: 80% of all companies say they provide great customer service, but only 8% of their clients agree (Closing the delivery gap, Bain & Company, 2005) and 82% of customers end their relationship with a company because of

Continue Reading →

Vortrag auf dem Symposium Designblick in Hof zum Thema Service Design für Kleine und Mittelständische Unternehmen.

Continue Reading →

We are part of the JamJam Community, the Jam that is to improve and optimize the Jam Experience of the Global Service Jam and the Global Sustainability Jam, and recently also the GovJam. What is a Jam? Check out some more videos on our Vimeo Channel. The Global Service Jam (March 2011, February 2012) and

Continue Reading →

The Service Design and Service Innovation Conference is the premier research conference within service design and service innovation. The 3rd Service Design and Service Innovation Conference was held 8-10 February 2012 at Laurea University of Applied Sciences. SID Campus Leppävaara is located in World Design Capital Area, Espoo, next to Helsinki. These notes are some

Continue Reading →

Sir Ken Robinson Creativity expert Sir Ken Robinson challenges the way we’re educating our children. He champions a radical rethink of our school systems, to cultivate creativity and acknowledge multiple types of intelligence.

Continue Reading →

Are you ready for a challenge? Want to develop and implement creative ideas? Chase a crazy deadline at the same time? Meet cool new people? Learn more about a hands-on approach to creativity and problem solving? Design a service or customer experience that may become a real business? Get rich and famous? Have a great

Continue Reading →

United Breaks Guitars This is one of the most famous service failures in history. With the reputation damage this video created (> 11 Mio hits), they could have given him a golden guitar. United Airlines This is what Brandon Schauer calls the Service Anticipation Gap (SAG). Imagine what a customer expects after watching this, and

Continue Reading →