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Der Innovationskongress , die bedeutendste Innovationsveranstaltung Europas, fand dieses Jahr am 14. und 15. November im Congress Center Villach statt. Unter dem Motto „Die Kunst der Innovation“ trafen sich zum 5. Kongress 1250 innovationsorientierte Schaffende, Unternehmer, Manager und Wissenschaftler. Geboten wurden Keynotes sowie interaktive Einheiten, die nach dem Input der Referenten zum Mitmachen einluden. Erstmalig

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SDT2012 – 1st Conference on Service Design and Tourism. Innsbruck/Austria, August 23-24 2012. from Marc Stickdorn on Vimeo. Thomas Schönweitz und Chia Huii-Lin präsentierten auf der Service Design Tourism Lösungen der Studierenden der HfG Schwäbisch Gmünd zur Landesgartenschau Gmünd 2014 The travelling annual Federal Garden Exhibition (Landesgartenschau) presents a great chance for communities to redesign

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We are part of the JamJam Community, the Jam that is to improve and optimize the Jam Experience of the Global Service Jam and the Global Sustainability Jam, and recently also the GovJam. What is a Jam? Check out some more videos on our Vimeo Channel. The Global Service Jam (March 2011, February 2012) and

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Sir Ken Robinson Creativity expert Sir Ken Robinson challenges the way we’re educating our children. He champions a radical rethink of our school systems, to cultivate creativity and acknowledge multiple types of intelligence.

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United Breaks Guitars This is one of the most famous service failures in history. With the reputation damage this video created (> 11 Mio hits), they could have given him a golden guitar. United Airlines This is what Brandon Schauer calls the Service Anticipation Gap (SAG). Imagine what a customer expects after watching this, and

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